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Shipping & Returns

TrollbeadsAkron Shipping & Returns

 

Shipping

FREE Global USPS First Class Shipping!

  • International orders over $500 will be upgraded to Priority Shipping for free!
  • International orders over $1000 will be upgraded to Priority Express Shipping for free!

FREE Priority within the US!

  • Domestic orders over $500 will be upgraded to Priority Express Shipping for free!

Upgraded local and international shipping options are also available.  Cost is calculated at checkout.

 

Returns Policy 

All returns must be made within 90 days of purchase.

We will provide a full refund to your original form of purchase, whether it be PayPal or credit card, within two days of receiving your return.

Once you submit your return online, we will email you a free return label that you can print at your convenience.  (For international returns, we will reimburse return shipping to your form of payment, or provide store credit, since we are not able to provide international return labels.)

If you need to return an item, simply login to your account, and select the "My Account" link at the top left corner of any page.  

Next, select "Completed Orders," which is the fourth item from the top.  Here, you will find your past orders.  

Select the "Return Item(s)" link to the far right of your order.  

Finally, select the return details from the drop-down menus, and click the "Submit Return Request" button.  We'll notify you via e-mail of your refund once we've received and processed the returned item.

With your return please ship a copy of the invoice, or a note with the invoice number, plus any special instructions. Please return to:

TrollbeadsAkron
2368 North Cleveland-Massillon Rd
Akron, OH 44333

phone: 330.548.7963

Thanks!

 



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